Frequently asked questions

Standard production time is typically 9–12 business days after artwork approval. Production timelines may vary depending on product type, order quantity, and season.

Custom printed orders may only be canceled before artwork approval. Once artwork is approved, production begins and the order becomes non-refundable.

If you require professional design services, please select the design assistance option during checkout. If design services are needed later, you can purchase them separately through our Services section or contact our design team.

After placing your order, you can download the artwork template from the product page or order confirmation section. Please email your completed artwork along with your order number to: 📧 sales@niyoflags.ca

Yes, depending on production availability. For rush orders, please contact our team before placing your order. 📧 info@niyoflags.ca

Yes. If you require hardware only, please contact our team directly for assistance and pricing. 📧 info@niyoflags.ca

Please contact us within 48 hours of delivery with clear photos and your order number. Our team will review the issue and assist you with the next steps.

Yes. If your artwork is saved in our system, reordering may be faster and easier for future purchases.

Printed colors may vary slightly from digital screen colors due to monitor settings, material surfaces, and printing methods.

General inquiries: 📧 info@niyoflags.ca Artwork submissions & order-related inquiries: 📧 sales@niyoflags.ca